Lombok DMC
Lombok DMC respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and booking platforms.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Nationality
- Phone number
- Email address
- Passport details (if required for booking)
- Travel details
b. Payment Information
- Billing name and address
- Payment confirmation details
(Note: We do not store full credit card information. Payments are processed via secure third-party providers.)
c. Technical Information
- IP address
- Browser type
- Device information
- Website usage data
2. How We Use Your Information
We use your information to:
- Process bookings and reservations
- Confirm payments and send invoices
- Arrange tours, transport, hotels, and activities
- Communicate regarding your trip
- Improve our services
- Send promotional offers (only if you opt-in)
- Comply with legal obligations
3. Sharing of Information
We may share your information with:
- Hotels and accommodation providers
- Transport operators
- Tour guides and activity providers
- Government authorities (if required by law)
- Payment gateways
We do not sell or rent your personal data to third parties.
4. Data Security
Lombok DMC implements appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no online transmission is 100% secure. By using our services, you acknowledge this risk.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and tax requirements
- Resolve disputes
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of incorrect information
- Request deletion of your data (where legally permitted)
- Withdraw consent for marketing communication
To exercise your rights, please contact us.
7. Cookies Policy
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Customize marketing
You can disable cookies in your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. Lombok DMC is not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.